Shipping & Returns
Shipping Policy
Shipping Options and Times
We offer shipping options via Swiss Post.
Happy Lashes aims to ensure that you receive your order as quickly as possible. The estimated delivery time is usually 2-3 business days from the date of order. Please note that holidays and weekends may affect delivery times.
We process shipments promptly and work closely with our shipping partners to ensure a smooth delivery process. Once your order has been shipped, you will receive a shipping confirmation via email. We thank you for your patience and look forward to making you happy with our products soon. If you have any further questions about delivery times or your order, please feel free to contact us via email at info@happylashes.ch.
Shipping Costs
At Happy Lashes, we are pleased to inform you that we have a transparent and customer-friendly shipping cost policy. For orders valued at CHF 60 or more, we cover the shipping costs for you. This means that you do not have to pay any additional shipping fees when you reach this minimum order value.
For orders under a total value of CHF 60, shipping costs will apply and must be covered by the buyer. These costs will be clearly displayed during the order process, so you have full clarity about your expenses before completing the order.
Our shipping costs are as fair as possible, and the savings on orders of CHF 60 or more are our way of saying thank you for your loyalty. We want to ensure you have a pleasant shopping experience at Happy Lashes, and we are happy to answer any questions about shipping costs.
Shipping Address
Please make sure to provide the correct shipping address. We are not responsible for failed deliveries due to inaccurate or incomplete address information. Changes to the shipping address can only be made as long as the order has not yet been shipped. Please contact us immediately via email at info@happylashes.ch if you need to make changes.
Shipping Confirmation
If you do not receive a shipping confirmation after the estimated delivery time has passed, please contact our customer service for assistance.
Lost or Damaged Shipments: In the event of lost or damaged shipments, please contact us as soon as possible so we can initiate an investigation and find a solution. We recommend keeping all packaging materials until the issue is resolved.
Customs and Import Duties
For international shipping, certain products may be subject to customs and import duties. These additional fees are levied by the customs authorities of the destination country and may vary depending on the country and product category.
It is important to note that these customs and import duties are not included in the total cost of your order. They are collected separately by the relevant customs authorities and must be paid by the buyer upon receipt of the goods.
Please consider the following points:
Customs Fees and Taxes: These are set and collected by the customs authority of the destination country. Exact costs can vary depending on the country, value of goods, and type of product.
Buyer’s Responsibility: As the buyer, you are responsible for paying any applicable customs and import fees. These costs are not covered or reimbursed by Happy Lashes.
Gather Information: We recommend that you inform yourself about the applicable customs regulations and fees in your country before making a purchase. This helps avoid unpleasant surprises when your order is delivered.
At Happy Lashes, we strive to provide the best possible service to our international customers. If you have any questions about customs and import duties, we are happy to assist you and support you with your purchase.
Return Policy
Happy Lashes Return Policy
Return Period: You can return items within 14 days of receiving the goods.
Return Shipping Costs
The costs for returning items are the responsibility of the customer, unless the item is defective or does not match the order.
Return Procedure: To return an item, please contact our customer service at info@happylashes.ch. We will provide you with the next steps for the return.
Refund
After receiving the returned items and verifying their condition, we will refund the purchase price. The refund will be made using the same payment method you used for the purchase.
Exceptions: Some items may be excluded from return. This includes personalized or used items.
These shipping policies and return policy are subject to change. Please check them regularly for updates. If you have any further questions about shipping or returns, please contact us at info@happylashes.ch.